Norlha

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OUR POLICY


All descriptions and sizes are approximate. Actual sizes, colors and styles may vary from the photos and descriptions on this site. Photos are representative of each item, but may not be of the actual item currently available.

All prices are in US dollars. All items are subject to previous sale. Prices and policies for this website effective June 2011 and are subject to change without notice.

METHODS OF PAYMENT:

All orders must be pre-paid. We accept credit cards. Additional fees apply for international bank checks and transfers. There is a $25 charge for returned checks.

SHIPPING:

Shipping and handling charges are extra, and are based on the weight, size and method of shipment.  Smaller packages are usually sent via priority mail. Backorders will be shipped at the same rates as regular orders. International orders require additional shipping fees and are usually sent via air mail. It may not be possible to insure some international orders. Customer is responsible for all customs duties, VAT charges, and similar fees, where applicable.  Please contact us with special requests and for more information.

DAMAGES:

If you receive an item that has been damaged during shipment, please contact us immediately. Save ALL packing materials and paperwork. If you notice external damage to the package at the time of delivery, alert the delivery person at that time, and, if possible, have them verify this damage in writing.

RETURNS:

Returns will only be accepted and credit given or money refunded if ALL of the following conditions are met:

1. Items must be in original condition as shipped.

2. Notification of your intention to make a return must be received by us within seven days of delivery of the item(s).

3. Returned item(s) must be received by us within fourteen days of the date the item was delivered.

4. Customer is financially responsible for all shipping and handling charges connected with the item, and assumes full responsibility for its safe return.

 

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